Privacy Policy

Welcome to Imos Pizza, operated through our website pizzimos.world. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website (pizzimos.world), as well as any related services, sales, marketing, or events. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Imos Pizza operates the website pizzimos.world and provides food ordering and related services to customers across the United States. Our contact details are as follows:

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact us at any time using the contact details above.

2. Applicable Law

Imos Pizza operates in the United States and is subject to applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive acts and practices in commerce, including privacy and data security obligations.
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which grants California residents specific rights regarding their personal information.
• The Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13.
• Other applicable state privacy laws, including those enacted in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Texas (TDPSA), where relevant to our users.
• The CAN-SPAM Act, which governs commercial email communications.

We are committed to complying with all applicable federal and state laws that govern the collection, use, and protection of your personal information.

3. Information We Collect

We collect various types of information in connection with the services we provide. The categories of information we collect include:

3.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, or contact us, you may voluntarily provide us with personal information, including:

• Identity Information: Your full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and other contact details.
• Account Credentials: Passwords and other security information used to authenticate your account.
• Payment Information: Credit card or debit card numbers, billing details, and transaction history. Note that full payment card details are processed by our secure third-party payment processors and are not stored directly by us.
• Order Information: Details of food items ordered, special instructions, delivery preferences, and purchase history.
• Communications: Any messages, feedback, reviews, or inquiries you send to us via email, contact forms, or other channels.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, device identifiers, and hardware settings.
• Log Data: IP address, access times and dates, pages viewed, links clicked, referring URL, and other standard server log information.
• Usage Data: Information about how you navigate and interact with our website, such as the pages you visit, search queries you enter, and features you use.
• Location Data: General geographic location derived from your IP address, and, with your permission, more precise location data to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 for more details on our cookie usage.

3.3 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social media platforms, if you log in through a social media account or interact with our social media pages.
• Analytics providers that help us understand how users interact with our website.
• Payment processors and fraud prevention services.
• Advertising partners and marketing networks.
• Public databases and other publicly available sources.

4. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders and deliver products to your specified location.
• To create and manage your user account.
• To process payments and issue receipts or invoices.
• To communicate with you about your orders, including confirmations, updates, and delivery status.
• To provide customer support and respond to your inquiries, complaints, or feedback.

4.2 Website Operation and Improvement

• To operate, maintain, and improve our website, mobile applications, and services.
• To monitor and analyze usage patterns and trends to enhance user experience.
• To diagnose technical problems and ensure the security of our platform.
• To test new features and functionalities before broader deployment.

4.3 Marketing and Promotions

• To send you promotional emails, special offers, newsletters, and other marketing communications, where you have consented or where we have a legitimate interest to do so.
• To personalize your experience on our website by displaying content, offers, and recommendations tailored to your preferences and order history.
• To run contests, sweepstakes, or other promotional activities.
• To conduct surveys and gather feedback about our products and services.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we will continue to send you transactional or service-related communications.

4.4 Legal and Compliance Purposes

• To comply with applicable federal and state laws and regulations.
• To enforce our Terms of Service and other agreements.
• To protect our legal rights and interests, and those of our customers and business partners.
• To prevent, detect, and investigate fraudulent activity, security breaches, or other illegal activities.
• To respond to lawful requests from government authorities or law enforcement agencies.

4.5 Analytics and Research

• To conduct internal research and analytics to better understand customer behavior, preferences, and demographics.
• To generate aggregated, anonymized reports and statistics that do not identify any individual.
• To improve our product offerings and menu selections based on ordering trends.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain trusted third parties in the following circumstances:

5.1 Service Providers

We engage third-party companies and individuals to perform functions on our behalf. These service providers have access to your personal information only as needed to perform their services and are contractually obligated to keep it confidential and use it only for the purposes for which it was shared. Categories of service providers include:

• Payment Processors: To handle credit and debit card transactions securely.
• Delivery Partners: To fulfill food delivery orders.
• Cloud Hosting Providers: To store and process data on secure servers.
• Email and Communication Services: To send transactional and marketing emails.
• Analytics Providers: Such as Google Analytics, to analyze website traffic and usage patterns.
• Customer Support Platforms: To manage and respond to customer inquiries.
• Fraud Prevention Services: To detect and prevent unauthorized transactions.
• Marketing and Advertising Platforms: To display targeted advertising and run promotional campaigns.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information, as well as any choices you may have.

5.3 Legal Requirements and Protection of Rights

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect and defend the rights, property, or safety of Imos Pizza, our customers, or others.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect against legal liability.

5.4 With Your Consent

We may share your personal information with other third parties when you have given us explicit consent to do so.

5.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

6. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards to protect it from unauthorized access, use, alteration, or disclosure. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal information is restricted to employees, contractors, and service providers who need to know that information in order to process it on our behalf, and who are subject to strict confidentiality obligations.
• Secure Payment Processing: Payment card information is processed using PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Regular Security Audits: We conduct periodic reviews and assessments of our data security practices.
• Data Minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy.
• Incident Response: We have procedures in place to detect, report, and investigate data security incidents.

While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you in accordance with applicable federal and state law.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to only what is necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a CCPA/CPRA rights request, please contact us at [email protected]. We will respond to your request within 45 days, with an extension of up to 90 days where necessary.

7.2 Rights for Residents of Other States

Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws may also have rights including:

• Right to Access: The right to confirm whether we process your personal data and to access that data.
• Right to Correction: The right to correct inaccuracies in your personal data.
• Right to Deletion: The right to request deletion of personal data provided by or obtained about you.
• Right to Data Portability: The right to obtain a copy of your personal data in a portable and readily usable format.
• Right to Opt Out: The right to opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.
• Right to Appeal: If we decline to take action on your request, you have the right to appeal our decision.

7.3 General Rights for All Users

Regardless of your state of residence, you have the following rights:

• Right to Access Your Account: You can access, update, or correct the personal information stored in your account by logging in and visiting your account settings page.
• Right to Opt Out of Marketing: You can opt out of receiving marketing emails by using the unsubscribe link in any marketing communication or by contacting us directly.
• Right to Request Information: You can request information about the categories of personal information we collect, the purposes for which we use it, and the third parties with whom we share it.

To exercise any of the rights listed above, please contact us at:

• Email: [email protected]
• Website: pizzimos.world

We may need to verify your identity before responding to certain requests. We will not charge a fee for processing your request unless it is excessive or unfounded.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files placed on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website, enabling features such as logging in, adding items to your cart, and completing transactions. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited. We use this data to improve our website's performance. These cookies do not collect information that identifies a visitor.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to manage cookie settings through the browser's settings menu. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being used. Please note that disabling certain types of cookies may affect your ability to use certain features of our website.

For more detailed information about our use of cookies and how to manage your preferences, please refer to our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply depend on the type of data and the purpose for which it was collected:

When personal information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because the information is stored in backup archives), we will securely store the information and isolate it from further processing until deletion is possible.

10. Children's Privacy

Our website and services are not directed to, and are not intended for use by, children under the age of 18. We do not knowingly collect, solicit, or process personal information from anyone under the age of 18. If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate the matter and delete such information from our systems.

Pursuant to the Children's Online Privacy Protection Act (COPPA), if we discover that we have collected personal information from a child under the age of 13 without verified parental consent, we will delete that information immediately.

11. International Data Transfers

Imos Pizza is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our operations are primarily conducted. The data protection and privacy laws in the United States may differ from those in your country of residence.

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

If you are located in a jurisdiction with specific requirements for international data transfers (such as the European Economic Area, United Kingdom, or Switzerland), please note that we rely on appropriate legal safeguards such as standard contractual clauses or other recognized transfer mechanisms, where applicable.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Imos Pizza. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every third-party site you visit.

Third-party services that we may link to or integrate with include, but are not limited to, social media platforms, payment processing services, mapping and delivery services, and analytics tools. Each of these services has its own privacy policy that governs how they collect and use your information.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that the user does not want their online activity tracked. Currently, our website does not respond to "Do Not Track" browser signals or other mechanisms that provide users with the ability to exercise choice regarding the collection of personally identifiable information about their online activities over time and across third-party websites or online services. We will update this policy if and when we implement a mechanism to honor Do Not Track signals.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. Where required by applicable law, we may also provide additional notice, such as adding a statement to our website's homepage or sending you an email notification.

You are encouraged to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our website after the posting of any changes constitutes your acceptance of such changes.

If we make material changes that significantly affect how we use or share your personal information, we will obtain your consent where required by applicable law.

15. Filing a Complaint with a Data Protection Authority

If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the relevant regulatory authority. In the United States, privacy-related complaints regarding deceptive or unfair practices may be directed to:

We encourage you to contact us first at [email protected] before filing a formal complaint, as we are committed to resolving any issues directly and promptly.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our privacy team using the information below:

We aim to respond to all privacy-related inquiries within 30 days of receipt. For requests submitted under applicable state privacy laws (such as CCPA/CPRA), we will respond within the timeframes required by those laws — typically within 45 days, with the possibility of a 45-day extension where reasonably necessary.

We are dedicated to ensuring that your personal information is handled responsibly and in full compliance with applicable laws. Thank you for trusting Imos Pizza with your personal information.