Terms of Service

Effective Date: March 28, 2026 | Last Updated: March 28, 2026

1. Acceptance of Terms

Welcome to Imos Pizza ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") govern your access to and use of the website located at pizzimos.world (the "Site"), including all content, features, products, and services available through the Site (collectively, the "Services"). These Terms apply to all visitors, users, customers, and others who access or use the Services ("you" or "User").

By visiting our Site, placing an order, creating an account, subscribing to any promotions, or otherwise engaging with our Services in any manner, you expressly agree to these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Services on behalf of a business entity, you represent and warrant that you have full authority to bind that entity to these Terms, and that your agreement to these Terms shall be treated as the agreement of that entity.

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, to use our Services. By using the Site, you represent and warrant that you meet this age requirement. We reserve the right to refuse service to anyone for any reason at any time, consistent with applicable law.

2. Description of Services

Imos Pizza is a food service business operating in the United States. We provide customers with the ability to view our menu, place online food orders, schedule deliveries and pickups, make payments, access promotional offers, and communicate with our team through the Site and related platforms. Our specific services include, but are not limited to:

• Online Ordering: Customers may browse our menu and place orders for delivery or in-store pickup through our website at pizzimos.world.
• Menu Information: We provide detailed information about our food products, including ingredients, allergen disclosures, pricing, and availability, subject to change without prior notice.
• Promotions and Special Offers: From time to time, we offer discounts, coupons, loyalty rewards, and special promotions, subject to their own specific terms and conditions.
• Customer Account Services: Users may create personal accounts to manage orders, save preferences, view order history, and receive personalized communications.
• Customer Support: We provide customer support via email at [email protected] and through other channels listed on our Site.
• Third-Party Delivery Platforms: Our products may also be available through third-party delivery platforms. In such cases, the terms and conditions of those third-party platforms govern those transactions, and Imos Pizza is not responsible for those platforms' policies or service quality.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, and without liability to you. Menu items, pricing, and availability are subject to change without notice and may vary by location.

3. User Account Registration and Obligations

3.1 Account Creation

To access certain features of our Services, you may be required to register for an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach.

3.2 User Responsibilities

As a user of our Services, you agree to:

• Provide truthful, accurate, and complete information when registering an account or placing an order.
• Use the Services only for lawful purposes and in accordance with these Terms.
• Keep your account information current and accurate at all times.
• Promptly notify us of any changes to your contact or payment information.
• Use the Services in a manner consistent with all applicable local, state, and federal laws and regulations in the United States.
• Respect the intellectual property rights, privacy rights, and other rights of Imos Pizza and third parties.
• Cooperate with any reasonable requests from our customer service team.

4. Prohibited Activities

You agree not to engage in any of the following prohibited activities when using our Services:

• Fraudulent Orders: Placing orders with no intention of paying, providing false payment information, or engaging in any form of payment fraud.
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Site, other users' accounts, our servers, or any systems or networks connected to the Site.
• Data Scraping: Using bots, scrapers, automated tools, or similar technologies to collect or extract data from our Site without our express written permission.
• Interference: Introducing viruses, trojans, worms, logic bombs, or other harmful or technologically destructive material to our Site or attempting to interfere with the proper functioning of our Services.
• Misrepresentation: Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Abuse of Promotions: Creating multiple accounts to take advantage of promotional offers intended for single use, or otherwise abusing loyalty programs, coupons, or discount systems.
• Harassment: Engaging in any conduct that restricts or inhibits any other user's use or enjoyment of the Services, or which, as determined by us, may harm us, our customers, or our employees.
• Illegal Activities: Using our Services in connection with any unlawful activity or in violation of any applicable local, state, federal, or international law or regulation.
• Commercial Exploitation: Using our Services for any commercial solicitation purposes without our prior written consent.
• Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used to provide our Services.
• Defamatory Content: Posting, transmitting, or otherwise making available any content that is defamatory, obscene, offensive, harassing, threatening, or otherwise objectionable.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates any of the above provisions, including without limitation, suspending or terminating the account of such violators and reporting them to law enforcement authorities.

5. Ordering, Payment Terms, and Pricing

5.1 Order Placement and Confirmation

When you place an order through our Site, you are making an offer to purchase the selected food items subject to these Terms. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, suspected fraud, or pricing errors. You will receive confirmation of your order via email or on-screen notification. Order confirmation does not constitute our acceptance of your order; acceptance occurs when we begin preparing your order.

5.2 Pricing and Availability

All prices displayed on our Site are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes unless expressly stated. Sales tax will be calculated and displayed at checkout in accordance with applicable state and local tax laws. We make reasonable efforts to ensure that pricing information is accurate; however, errors may occur. In the event of a pricing error, we reserve the right to cancel the affected order and notify you accordingly.

5.3 Payment Methods

We accept various forms of payment as indicated on our Site at the time of purchase. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the applicable amounts to your payment method. All payment transactions are processed through secure, encrypted payment gateways. We do not store complete credit card or debit card information on our servers.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. If you receive an incorrect order, a defective product, or experience a service failure, please contact our customer service team at [email protected] within a reasonable time after receipt of your order. We will review your complaint and, at our sole discretion, may offer a replacement, credit, or refund as appropriate. We reserve the right to deny refund requests that we reasonably determine to be fraudulent or in bad faith.

5.5 Allergen and Dietary Information

While we make reasonable efforts to provide accurate allergen and nutritional information on our Site, we cannot guarantee that our products are free from any particular allergen due to the possibility of cross-contamination during preparation. Customers with severe food allergies or dietary restrictions are advised to contact us directly before placing an order. Imos Pizza shall not be liable for any allergic reactions or health consequences resulting from consumption of our products.

6. Intellectual Property Rights

6.1 Ownership

All content available on or through the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, software, and the overall appearance and presentation of the Site (collectively, the "Content"), is the exclusive property of Imos Pizza or its content suppliers and is protected by United States and international intellectual property laws, including copyright, trademark, trade dress, and unfair competition laws.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and its Content solely for your personal, non-commercial use in connection with ordering our food products and accessing our Services. This license does not include any right to: (i) resell or commercially exploit the Site or its Content; (ii) collect or use any product listings, descriptions, or prices; (iii) make any derivative use of the Site or its Content; or (iv) download or copy account information for the benefit of another merchant.

6.3 Trademarks

The name "Imos Pizza," our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Imos Pizza or its affiliates or licensors. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

6.4 User-Generated Content

If you submit, post, or otherwise provide any reviews, comments, feedback, suggestions, ideas, or other content to us through our Site or social media channels ("User Content"), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or otherwise have the rights to grant such license, and that your User Content does not infringe any third-party rights or violate any applicable law.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information obtained through your use of our Services is governed by our Privacy Policy, available at pizzimos.world, which is incorporated into these Terms by reference. By using our Services, you consent to our collection and use of personal information as described in our Privacy Policy.

Where applicable, including for residents of California, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which provide California residents with specific rights regarding their personal information, including the right to know, the right to delete, and the right to opt-out of the sale of personal information. Please refer to our Privacy Policy for more detailed information about your rights and how to exercise them.

8. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services that are not owned or controlled by Imos Pizza. We provide these links for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of service of any third-party websites or services. We do not endorse or make any representations about third-party websites or services. We strongly advise you to read the terms and privacy policies of any third-party websites or services that you visit. Your access and use of any third-party websites or services are at your own risk.

9. Disclaimers and Warranty Disclaimer

9.1 As-Is Basis

THE SERVICES, SITE, AND ALL CONTENT, PRODUCTS, AND FEATURES THEREOF ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IMOS PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9.2 Service Availability

WE DO NOT WARRANT THAT THE SITE OR OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM USE OF OUR SERVICES WILL BE ACCURATE OR RELIABLE. WE DO NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH OUR SERVICES WILL MEET YOUR EXPECTATIONS.

9.3 Delivery Estimates

Delivery times provided on the Site are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including but not limited to weather conditions, traffic, order volume, and distance. We shall not be liable for any delay or failure to deliver within estimated timeframes.

9.4 FTC Compliance

Our advertising, marketing practices, and testimonials comply with the requirements of the Federal Trade Commission Act and applicable FTC guidelines and regulations. We do not make deceptive or unfair claims about our products or services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IMOS PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of, or inability to use, our Services or Site;
• Any unauthorized access to or use of our servers and/or any personal information stored therein;
• Any interruption or cessation of transmission to or from our Services;
• Any bugs, viruses, trojan horses, or similar harmful content transmitted through our Services;
• Any errors or omissions in any Content posted, transmitted, or otherwise made available through our Services;
• Any food-related illness, allergic reaction, or health issue resulting from consumption of our products, provided we have complied with applicable food safety laws and regulations;
• Any conduct or content of any third party on our Site.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00); OR (B) THE TOTAL AMOUNT YOU PAID TO IMOS PIZZA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY FOR CERTAIN TYPES OF DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

11. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza, its officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of our Services or Site, other than as expressly authorized herein;
• Your violation of any third party's rights, including but not limited to intellectual property rights, privacy rights, or rights of publicity;
• Your violation of any applicable local, state, federal, or international law, rule, or regulation;
• Any User Content you submit, post, or otherwise make available through our Services;
• Your fraudulent, negligent, or intentional misconduct in connection with our Services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

12. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Imos Pizza is registered and operates, without regard to any conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services that is not subject to mandatory arbitration (as described below) shall be instituted exclusively in the federal or state courts of competent jurisdiction located in the United States, in the state of Imos Pizza's principal place of business. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action or proceeding in such courts.

Our Services are intended for users located within the United States. We make no representation that our Services or Content are appropriate or available for use in locations outside the United States. Those who choose to access our Services from outside the United States do so on their own initiative and are responsible for compliance with all applicable local laws.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or any products or services provided by Imos Pizza ("Dispute"), we encourage you to first contact us at [email protected] to attempt to resolve the Dispute informally. We will make reasonable efforts to resolve your concern within thirty (30) days of receipt of your written notice describing the nature of the Dispute.

13.2 Binding Arbitration

If we are unable to resolve the Dispute informally within thirty (30) days, you and Imos Pizza agree to resolve any and all Disputes exclusively through final and binding arbitration, rather than in court, except as set forth in Section 13.4 below. The arbitration shall be conducted by a recognized arbitration organization under its then-current rules, and the arbitrator's decision shall be final and binding on both parties.

13.3 Class Action Waiver

YOU AND IMOS PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Additionally, claims that fall within the jurisdictional limits of small claims court may be brought in the applicable small claims court.

13.5 Waiver of Jury Trial

BY AGREEING TO THESE TERMS, YOU AND IMOS PIZZA EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14. Term and Termination

14.1 Term

These Terms shall remain in full force and effect for as long as you access or use our Services or maintain an account with us.

14.2 Termination by You

You may terminate your account and cease using our Services at any time by contacting us at [email protected] or by following the account deletion procedures, if any, available on our Site.

14.3 Termination by Us

We reserve the right, in our sole discretion, to terminate or suspend your account and access to our Services at any time, with or without cause, and with or without notice, including but not limited to situations where:

• You have violated these Terms or any applicable law;
• We reasonably suspect fraudulent, abusive, or illegal activity associated with your account;
• Your use of the Services poses a risk to us, our customers, or third parties;
• We are required to do so by applicable law or court order;
• We discontinue offering our Services.

14.4 Effect of Termination

Upon termination of your account or access to our Services, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: ownership provisions, warranty disclaimers, indemnity obligations, limitations of liability, governing law, and dispute resolution provisions.

15. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make changes to these Terms, we will update the "Last Updated" date at the top of this page. We may also provide notice of material changes through our Site or via email to the address associated with your account.

Your continued use of our Services after the effective date of any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately cease using our Services and, if applicable, delete your account. We encourage you to review these Terms periodically to stay informed about your rights and obligations.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the validity, legality, and enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired thereby. The parties agree that any such invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it enforceable consistent with the parties' original intent.

17. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other policies or notices published by us on our Site, constitute the entire agreement between you and Imos Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Services.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver by us of any breach of these Terms shall be a waiver of any preceding or subsequent breach. No waiver shall be effective unless it is in writing and signed by an authorized representative of Imos Pizza.

18. Force Majeure

Imos Pizza shall not be liable for any failure or delay in performing its obligations under these Terms or in providing the Services where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, fire, flood, earthquakes, hurricanes, storms, epidemics, pandemics, war, terrorism, civil unrest, government actions, labor disputes, power outages, internet service disruptions, or supply chain failures. In the event of such a force majeure event, we will make reasonable efforts to resume Services as soon as practicable.

19. Electronic Communications

By using our Services, you consent to receiving electronic communications from us, including but not limited to emails, text messages, push notifications, and in-app messages. These communications may include order confirmations, promotional offers, account notifications, and important updates regarding our Services. You may opt out of promotional communications at any time by following the unsubscribe instructions in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional or administrative messages necessary for the operation of your account and provision of Services.

20. Accessibility

Imos Pizza is committed to ensuring that our Site and Services are accessible to individuals with disabilities in accordance with applicable law, including the Americans with Disabilities Act (ADA). If you experience any accessibility barriers while using our Site, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

21. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may freely assign, transfer, or sublicense these Terms and our rights and obligations hereunder, in whole or in part, without restriction, including in connection with a merger, acquisition, sale of assets, or other corporate transaction. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact us for any reason related to our Services, please reach out to us using the following contact information: